**Job Title:** IT Support Analyst
**Location:** Toronto, Ontario, Canada
**Schedule:** 37.5 hours/week
**Industry:** Technology Solutions
**Salary:** $65,600 - $98,400 CAD

**Job Description Summary:**
PODS and related applications are utilized for the storage of transaction history, customer profile information, limit utilization data, and other data use cases. All data transfer history stored in PODS is logged into Splunk via the Splunk forwarder. This application serves as a data provider for numerous REST APIs and acts as a repository for various payment rails and wires. The processing pipeline includes both batch and streaming via Kafka.

We are currently seeking an IT Support Analyst with strong logical and analytical thinking skills. The ideal candidate should have a background in CI/CD pipelines and Agile Scrum methodologies. ITIL certification or knowledge of related processes is highly appreciated.

**Key Responsibilities:**
- Create change records for releases and manage emergency and expedited changes by collaborating with multiple stakeholders.
- Represent change review meetings and guide changes through the TD release workflow process.
- Lead go-live activities and communicate release notes upon successful deployments.
- Coordinate with external and internal vendors and clients regarding release communication and assist in integration testing efforts.
- Maintain documentation related to processes and procedures about release builds and distribution lists.
- Schedule packaging and new application releases, plan parallel work streams where possible.
- Collaborate with the L2 support team to manage incident management for outages and ensure timely issues/problem notification and resolution.
- Adhere to TD’s technology delivery practices and project management standards.
- Participate in disaster recovery planning, including defining, reviewing, and testing.
- Monitor, configure, back-up, authenticate, and tune systems, ensuring defect-free programming and quality code.

**Required Experience:**
- Undergraduate Degree or Technical Certificate.
- 4-7 years of relevant experience.
- 2+ years of experience with ServiceNow.
- Knowledge of CI/CD tools such as Git, Bitbucket, Maven, Jenkins, JIRA, Confluence is considered an asset.
- Experience in Java/REST API and Kafka streaming pipeline development.
- NoSQL experience is a plus.

**About Us:**
TD is a global leader in the financial services industry, serving over 27 million households and businesses in Canada, the U.S., and worldwide. We are committed to providing a legendary customer experience and are guided by our vision to be a better bank.

We believe that every employee contributes to our customer experience, and we invest in training and mentorship programs to help you reach your full potential.

**Further Information:**
We value accessibility and encourage candidates to communicate any accommodation needs during the interview process.

We look forward to hearing from you!