**Job Title: IT Technology Services Senior Specialist**

**Location:** Canada

**Company:** SAP

**About Us:**
At SAP, we enable you to bring out your best. Our company culture focuses on collaboration and a shared passion for helping the world run better. We embrace differences, value flexibility, and are committed to purpose-driven and future-focused work.

**What You’ll Do:**
As an IT Technology Services Senior Specialist, you will be responsible for the 24x7 availability of SAP systems within SAP ECS. Your duties include:

- Responding to, troubleshooting, and resolving alerts and incidents.
- Acting as an escalation point for productive issues.
- Following change management processes during service request execution.
- Seeking opportunities to streamline standard operating procedures through automation.
- Operating effectively within a global 24x7 international team in a fast-paced environment.

**What You Bring:**

- Bachelor’s degree or higher in Computer Science, Engineering, or Information Technologies Management.
- Solid understanding of SAP application technology used by ECS, especially the S/4HANA and SAP ABAP platform from a Basis technology perspective. (SAP NetWeaver certification is highly beneficial.)
- Experience in at least one non-NetWeaver technology such as BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, or Kubernetes/SAP Gardener.
- Strong technical documentation capabilities.
- Ability to acquire new knowledge independently and proactively.
- Excellent analytical and solution-oriented thinking.
- Very good communication and networking skills.
- Strong customer service focus and proficiency in English.

**Work Experience:**

- 8+ years of experience as a Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer in L3 or higher-level operations/support teams.
- Strong working knowledge of Linux and Windows operating systems.
- Proficient in HANA, Sybase ASE, and/or other database management systems.
- Strong analytical skills, with experience in root cause analysis and problem management.
- Experience managing technical documentation and knowledge productization.

**Meet The Team:**
Within the Customer Services and Delivery (CS&D) board area, the Enterprise Cloud Services (ECS) organization operates SAP’s private cloud offering. The ECS Delivery Technical Operations teams manage the HANA Enterprise Cloud, providing 24/7 support for our customers. The Applications Technical Area supports operational teams to reduce outages and increase customer satisfaction.

**Why SAP?**
SAP innovations help over four hundred thousand customers worldwide operate more efficiently and effectively. As a cloud company with 200 million users and over 100,000 employees globally, we offer a highly collaborative team ethic and a commitment to personal development.

**Diversity and Inclusion:**
SAP believes in the power of inclusion, health and well-being, and flexible working models. We are committed to creating a diverse environment and are proud to be an equal opportunity workplace.

**Compensation:**
The targeted combined salary range for this position is CAD 109,100 - 185,400, inclusive of base salary and variable incentive target.

**Application Process:**
If you require accommodation during the application process, please contact the Recruiting Operations Team at Careers@sap.com.

**Requisition ID:** 412999

**Join us and bring out your best!**