**Job Posting: Assistant Manager, Guest Experience at lululemon**

**Who We Are**
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success stems from our innovative product, commitment to our people, and the incredible connections we make in every community we serve.

**Job Summary**
The Assistant Manager, Guest Experience is a vital part of the store leadership team, ensuring that our team members and guests receive a quality experience in our stores every day. This role involves leading from the floor, building and developing team members, and fostering a culture of belonging and growth. The Assistant Manager ensures that the team delivers an outstanding guest experience aligned with company values.

**Core Responsibilities**

**Leadership and People Management**
- Foster a respectful and inclusive team environment by celebrating differences.
- Engage team members by connecting their work to the store's success.
- Support the Store Manager in hiring a strong, diverse team.
- Provide ongoing learning and development opportunities, including direct feedback and coaching.
- Lead performance management activities and address employee concerns.

**Guest Experience and Community**
- Lead exceptional guest experiences on the floor through active engagement and product education.
- Provide retail floor leadership and make in-the-moment decisions to maintain operational efficiency.
- Resolve guest feedback and address emergent issues to ensure guest satisfaction.

**Operations, Product, and Strategy**
- Partner with other managers to review business data (e.g., P&L statements) to inform planning processes.
- Maintain product presentation and visual merchandising standards.
- Open and close the store in accordance with procedures and ensure adherence to safety policies.

**Budget Responsibility**
- Accountable for aspects of the controllable budget and labor hours.

**What We Look For**
- **Inclusion & Diversity:** Supports an environment that values differences.
- **Integrity:** Behaves in an honest and ethical manner.
- **Leadership:** Motivates, empowers, and develops team members.
- **Guest Experience:** Creates high-caliber connections for every guest.
- **Team Building:** Develops teams that maximize accomplishments.
- **Decision Making/Problem Solving:** Evaluates alternatives effectively.
- **Strategic Thinking:** Aligns strategies with company vision.
- **Change Management Leadership:** Guides others through transitions.
- **Interactive Communication:** Effectively conveys and understands information.

**Job Requirements**

**Eligibility**
- Must be authorized to work in the country of the store.
- Must have reliable transportation to assigned store.

**Schedule/Availability**
- Variable schedule which may include early mornings, late nights, weekends, and holidays.

**Experience**
- 1 year of people management experience.
- 1 year of leadership experience in managing business operations.

**Job Assets**
- High school diploma or equivalent preferred.
- Bachelor’s degree or equivalent is a plus.
- 1 year of retail or sales management experience is desirable.

**Work Context**
- Work in an environment with bright lights and loud music, both independently and as part of a team.
- May involve managing conflict and reaching out to build community relationships.
- Includes physical activity such as moving around the store and potentially lifting boxes weighing up to 30 lbs.

**Compensation & Benefits**
- Base Pay Range: $24.78 - $33.53/hour, subject to minimum wage laws.
- Target Bonus: 25%
- Total Target Base Pay Range: $30.98 - $41.91/hour.
- Eligible for competitive bonus program and additional benefits including health coverage, paid time off, retirement plans, generous employee discount, career development opportunities, and fitness classes.

At lululemon, we prioritize investing in our people and fostering an inclusive environment. If you are motivated to lead a team and create exceptional guest experiences, we encourage you to apply.