**Job Posting: Assistant Manager, Sales**

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. We are committed to corporate social responsibility and have partnerships with iconic luxury brands that inspire us every day. A position at Holt Renfrew includes a competitive total compensation package, generous employee discounts, pension, health & dental benefits, tuition assistance, and continuous learning and development opportunities.

**Position: Assistant Manager, Sales**

The Assistant Manager, Sales supports the Manager, Sales by providing day-to-day supervision and guidance to associates in order to achieve the highest standards of luxury sales and service.

**Key Responsibilities:**

- Provide sales floor supervision by spending the majority of the time on the selling floor.
- Coach and train associates to maintain luxury standards and achieve customer service targets.
- Resolve customer issues and/or complaints and keep the manager informed.
- Make recommendations on changes and/or solutions to enhance customer sales and service standards.
- Actively participate as a training facilitator for sales and service programs and other company training programs as required.
- Assist in the launch and maintenance of selling tools and sales and service programs.
- Help associates develop, maintain, and grow an active store client base and strong customer relationships.
- Participate in the recruitment and selection of associates.
- Assign work and tasks to associates as needed.
- Provide feedback to the Manager, Sales on inventory performance, merchandising presentation standards, customer trends, and issues.
- Contribute to associate performance assessments and appraisals, including performance improvement plans.
- Assist in organizing and conducting regular department team meetings and communicate upcoming sales and service initiatives.
- Maintain high standards of merchandise presentation at all times.
- Stay operationally aware of leased businesses within the area to ensure seamless customer service, escalating issues to the Manager as required.
- Model leadership behaviors that promote a culture of open communication, employee development, and trust.
- Maintain all Health & Safety practices according to code.
- Perform other duties as assigned.
- Ensure compliance with privacy policies, regulations, and cybersecurity measures.

**Ideal Candidate:**

- 1-3 years of supervisory experience with accountability for sales and service.
- Proven track record of exceeding sales and profit targets.
- Adaptable and comfortable with change; retail selling experience in a luxury environment preferred.
- Confident and effective written and verbal communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Entrepreneurial spirit.

**Measures of Success:**

- Contribution to financial objectives.
- Individual objectives linked to the achievement of department goals.
- Feedback from internal and external clients.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.