**Job Posting: Associate Director / Group Manager of Business Services**

**Company:** AstraZeneca

**Location:** Downtown Toronto, ON

**Introduction to Role:**
The Associate Director / Group Manager of Business Services is a pivotal leadership position within the Regulatory Technology & Operational Excellence (RTE) unit at AstraZeneca. This role involves conducting line management accountabilities for the Business Services team, supporting business users in their use of ERV / RIM systems.

**Key Responsibilities:**

- **Team Leadership and Development:**
Lead, mentor, and develop a high-performing team of business service professionals, fostering a culture of continuous improvement and compliance with AstraZeneca policies.

- **User Administration and Support:**
Oversee the user administration of systems, providing expert end-to-end RIM support for global business users and maintaining security models and role management.

- **Performance Management:**
Drive a performance-driven culture by developing expertise, leadership, and talent within the team.

- **Innovative Solution Design:**
Analyze queries and trends to proactively identify issues, and develop innovative business solutions to meet customer needs.

- **Collaboration and Relationship Building:**
Build strong relationships with customer groups and collaborate closely with experts across AstraZeneca to deliver effective RIM system capabilities.

- **Compliance and Best Practices:**
Establish and manage data standards, ensuring quality and efficiency in service delivery.

**Essential Skills/Experience:**

- Bachelor’s degree or equivalent experience in a relevant commercial environment.
- Approximately 3 years of experience in system administration within a regulated environment, preferably in the pharmaceutical industry.
- Strong influencing and networking skills; ability to communicate technical information effectively.
- Expertise in drug development processes and regulatory documentation.

**Desirable Skills/Experience:**

- Knowledge of regulatory systems functionality and learning and development lifecycle.
- Familiarity with rapid e-learning tools, collaboration tools, and multimedia production.

**Key Capability Requirements:**

- Excellent interpersonal and organizational skills.
- Leadership skills aligned with Global Career Level.

**Why Join Us?**
AstraZeneca has been recognized as a Top Employer for 10 years and celebrated for our corporate culture. We are committed to a diverse and inclusive workplace, accommodating individuals with disabilities upon request.

**Interested in Joining AstraZeneca?**
Apply today to be part of a company dedicated to sustainability and innovation.

**AstraZeneca is an equal opportunity employer.**