**Business Systems Manager**

**Overview**
The Business Systems Manager will lead system configuration of Tonal’s ERP and CRM processes, managing necessary projects with internal and external partners, gathering requirements, building reports, and improving financial, operational, and marketing system efficiency. This role facilitates the planning and execution of business changes through process optimization and technology. Ideal candidates have a technical background and experience driving and implementing scalable business applications. This position is based in the Greater Toronto Area, Canada / Remote and reports to the Director, Business Applications.

**What You Will Do**
- Understand and articulate business objectives by building cross-functional relationships with Accounting, FP&A, Legal, eCommerce, Marketing, and Operations teams.
- Develop business cases and identify opportunities that leverage automation and systems-based solutions.
- Execute requirements analysis, construct necessary diagrams and charts, and write specifications.
- Develop and maintain system documentation reflecting up-to-date departmental process changes.
- Prepare technical reports by collecting, analyzing, and summarizing information trends.
- Manage backlogs, inbound requests, and bug management to support development resources.
- Partner with and manage third-party vendors, ensuring timely resolution of issues and managing project budgets.
- Lead end-to-end project execution with partners and/or professional services.
- Communicate status updates with stakeholders and business technology leaders.
- Maintain technical knowledge through self-paced learning, assisted learning, or related workshops.

**Who You Are**
- 4+ years experience in finance or operations-related functions.
- Technical background in Computer Science, Engineering, or similar.
- Exposure to transactional and customer management systems, primarily in ERP and CRM, as well as invoicing and payment systems - NetSuite, Salesforce.
- Process-oriented with strong Project Management skills; able to define workflows, plan, execute, and document.
- Proactive and self-motivated with a strong desire to learn.
- Excellent problem solver with strong attention to detail.
- Solid communicator and active listener, with a focus on root cause analysis.
- Comfortable working with large volumes of data.
- Reasonable time zone flexibility to interface with global development teams.

**Extra Credit**
- System-specific certifications.
- Knowledge or experience with ETL pipelines and APIs.

At Tonal, we celebrate the unique and varied lived experiences of our teammates. We seek individuals who represent a wide variety of backgrounds and are dedicated to designing employee experiences that foster growth for everyone. If your experience aligns with what we’re looking for, we encourage you to apply.

**Compensation Range**: CA$110K - CA$140K