**Job Title:** Claims Examiner II, Accident & Health

**Company:** AIG Insurance Company of Canada

**Overview:**
At AIG, we are reimagining the way we help customers manage risk. Join us as a Claims Examiner II in the Accident & Health department and contribute to our transformation. This role offers an opportunity to enhance your skills and experience as a valued member of our team.

**Responsibilities:**
- Handle all aspects of claim resolution for assigned Accident & Health claims, providing world-class service to external and internal customers.
- Process claims such as Accidental Death and Dismemberment (A&D), permanent and total disability, critical illness, medical evacuation, trip cancellation, and out-of-country medical.
- Confirm coverage by reviewing policies and submitted documents, analyze coverage, and communicate the coverage position.
- Conduct and direct investigations into loss facts to determine claim eligibility and amounts owed.
- Recognize and pursue subrogation when warranted and refer potential fraud or risk issues.
- Manage higher claims volumes and assist the manager with customer escalations and file audits as needed.
- Support team development and guidance, contributing to a culture of innovation and process improvement.
- Perform other duties as assigned.

**Qualifications:**
- Highly organized with the ability to work in a fast-paced, team-oriented environment.
- Minimum of 1 year of insurance claims experience, specifically in Accident and Health claims or related complex risks.
- Exceptional customer service skills, with a focus on managing response timelines and reporting requirements.
- Above-average computer and organizational skills.
- Excellent written and verbal communication abilities, capable of handling customer appeals effectively.
- Proficient in reading and interpreting insurance policies, acting as a liaison with underwriting as necessary.
- Ability to coach and develop team members.

**Why AIG?**
AIG is a global leader in commercial and personal insurance solutions, with one of the world’s most extensive property casualty networks. We are committed to continuous learning and development, fostering a culture that values diversity, inclusion, and belonging. With our flexible work arrangements and Employee Resource Groups (ERGs), we celebrate the talents, backgrounds, and goals of our employees.

**Equal Opportunity Employer:**
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. We are committed to providing reasonable accommodations to applicants and employees with disabilities.

**Application Process:**
Ready to take your career to the next level? We would love to hear from you. Please send your application to the provided contact.

**Functional Area:** Claims