**Job Title: Client Relations Associate**

**Company: Bhasin Consulting Inc.**

**Location: Toronto, ON**

**About the Company:**
Bhasin Consulting Inc. (BCI) is a Toronto-based consulting firm specializing in leadership and diversity, equity, and inclusion (DEI). We offer a range of training, speaking, advisory, coaching, and e-learning strategies to our clients.

**Position Overview:**
We are seeking a highly organized and dedicated Client Relations Associate to join our team. This role is ideal for a self-motivated, detail-oriented individual who thrives in a fast-paced, flexible environment. The Client Relations Associate will be the primary point of contact for our clients and business leads, focusing on delivering excellent service and managing logistics for our engagements.

**Key Responsibilities:**
- **Client Development and Management:**
- Respond to email and phone inquiries from potential leads.
- Sell BCI’s leadership and DEI programming based on client needs.
- Create proposals and manage follow-up to convert leads into clients.
- Manage client relationships and develop future work opportunities.
- Handle logistics for training sessions and ensure client needs are met.

- **E-Learning Management:**
- Outreach to potential leads and respond to inquiries regarding e-learning modules.
- Onboard e-learning clients and provide technical support.

- **Data Management:**
- Maintain and update Salesforce records.
- Manage records in OneDrive, ensuring accuracy and currency.

- **Administrative and Operational Support:**
- Schedule client meetings and training sessions.
- Plan travel for events and training sessions.
- Troubleshoot client issues, including reschedules and cancellations.

**Qualifications:**
- Post-secondary education with a minimum of 3 years of relevant work experience.
- Excellent written and verbal communication skills.
- Strong project management skills and ability to prioritize multiple tasks.
- Experience in stakeholder, client, or people management.
- Exceptional attention to detail and organizational skills.
- Strong interpersonal skills and ability to maintain confidentiality.
- Flexibility to adapt to changing demands in a fast-paced environment.

**Technology Skills:**
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
- Familiarity with database management (Salesforce preferred).

**Work Hours:**
- Full-time hours during regular work hours, currently offering a hybrid work model (remote and in-person in downtown Toronto).

**Compensation:**
- Competitive salary based on experience (salary range: $60,000 - $85,000).
- Benefits include a comprehensive medical and dental plan and a professional development stipend.

**To Apply:**
Please submit your cover letter and resume. Selected candidates will be asked to complete assessment assignments throughout the hiring process.

Bhasin Consulting Inc. encourages applications from all qualified individuals, including People of Color, Indigenous peoples, individuals from 2SLGBTQ+ communities, persons with disabilities, and those from other equity-seeking communities. We value a diverse and inclusive workplace.