**Job Title: Casualty Claims Adjuster II**

**Company: AIG Insurance Company of Canada**

**Location: [Insert Location]**

**Job Description:**

At AIG, we are reimagining the way we help customers manage risk. Join us as a Casualty Claims Adjuster II to contribute to this transformation while growing your skills and experience as a valued team member.

**Key Responsibilities:**

- Handle various types of mainstream physical damage claims including vehicle repairs, total losses, subrogation and fault determination, DCPD claims, and out of province claims.
- Determine coverage, draft reservation of rights and denial letters, and attend mediation/settlement conferences.
- Instruct independent adjusters and attorneys in the negotiation and settlement of claims.
- Review complex commercial auto claims in conjunction with policy wordings to determine coverage.
- Prepare disclaimers and/or reservation of rights letters and communicate them to underwriters, brokers, and insured parties when applicable.
- Investigate and direct adjusters on investigations as necessary.
- Provide instruction to legal counsel to facilitate appropriate claim resolution and ensure compliance with litigation guidelines.
- Participate in the mediation/ADR process to resolve claims and negotiate settlements directly where possible.
- Issue payments within the appropriate time frame and operate within best practices guidelines, including timely reserve review and documentation.
- Inform management of all complaints, large losses, and coverage issues.

**Qualifications:**

- Minimum of 2 years of experience or knowledge in handling commercial auto claims is an asset.
- College/University education or equivalent industry experience.
- Strong decision-making abilities and direction-giving to counsel and/or adjusters.
- Excellent negotiating, written, and oral communication skills.
- Strong organizational and interpersonal skills, with the ability to multi-task in a fast-paced environment.
- Capability to manage workload effectively and efficiently.
- Enrollment or willingness to obtain a CIP designation is an asset.
- Proficient in using a paperless claim file system.

**Why AIG?**

AIG is a global leader in commercial and personal insurance solutions, and we are committed to investing in our people through continuous learning and development. Our culture celebrates diversity and inclusion, fostering an environment where everyone belongs.

AIG provides equal opportunity to all qualified individuals. We are committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

**Interested candidates are encouraged to apply. We would love to hear from you!**

**Functional Area:** CL - Claims