**Job Title: Concierge**

**Company: Holt Renfrew**

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. We partner with iconic luxury brands and are committed to corporate social responsibility. A job at Holt Renfrew provides competitive total compensation, generous employee discounts, pension, health and dental benefits, tuition assistance, and continuous learning and development.

**Position Overview:**

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

**Responsibilities:**

- Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
- Maintain expert knowledge of the store layout and product locations.
- Resolve standard customer service issues within policy.
- Manage all incoming inquiries and requests, whether in person, via phone, or email.
- Respond to internal and external client inquiries and/or complaints within 24 hours.
- Process gift cards for all clients.
- Support the client services department as required.
- Provide support to the sales floor by being a POS super user.
- Develop and maintain effective relationships within the concierge community and with vendors (florists, ticket brokers, car rentals, restaurants, etc.).
- Maintain expert knowledge of local community features.
- Attend concierge events and information sessions.
- Assist with and participate in all store events, including ticket collection and RSVPs.
- Ensure text on plasma screens is up-to-date and relevant.
- Respond to all event-related inquiries timely.

**Qualifications:**

- High school diploma.
- Previous experience in a customer service environment.
- Good working knowledge of computer software (Word, Excel, Outlook, etc.).

**Measures of Success:**

- Monthly one-on-one meetings.
- Random audits.
- Regular update training.
- Introduction of new services.
- Event walk-throughs.
- Random checks.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our success depends on the perspectives and contributions of all employees, as their diverse backgrounds, abilities, and experiences make our business stronger.

If you require accommodation during the recruitment process, please email careers@holtrenfrew.com to ensure an accessible candidate experience. All requests are confidential and used only to meet candidate needs.