**About myBlueprint**

myBlueprint is a leading developer of K-12 EdTech tools used by over 1 million students across Canada. We create best-in-class digital portfolios and career/life planning tools to support student success and documentation of learning. Our vision is to empower every student to thrive and succeed in education, career, and life.

**About The Opportunity**

As a Customer Success Manager for SpacesEDU, you’ll play an integral role in guiding our customers through their journey. By fostering existing relationships, driving product adoption, sharing best practices, and overseeing renewals, you’ll become a trusted advisor for school and district leads. You’ll focus on driving retention through proactive problem-solving, upselling, and expansion opportunities.

**What You Will Do:**

- **Retention and Expansion**
Drive partner retention by anticipating needs, mitigating churn risk, and implementing effective strategies that elevate the customer journey at every touchpoint. Design and execute engagement campaigns and initiatives for the Success Team and your partners. Identify, nurture, and close expansion and upsell opportunities to expand product adoption and drive revenue. Manage the negotiated renewal process.

- **Industry Expertise and Customer Insights**
Demonstrate expertise in the education industry through thought leadership in assessment, digital documentation, and educational technology. Actively inform product and process development by collecting, sharing, and actioning upon valuable partner and research-based insights.

- **Account Management and Customer Engagement**
Own and manage the partner lifecycle for medium to enterprise-level accounts. Lead partner workshops, trainings, and meetings involving product updates. Establish clear, measurable goals for each partner account. Monitor implementation progress, adoption rates, and partner interactions to optimize outcomes.

**What an Ideal Candidate Will Have:**

- **Experience:**
4+ years in K-12 education (teaching or administration) OR 3+ years in Customer Success or Account Management within a SaaS environment. A combination of both is preferred.

- **Communication:**
Exceptional communication skills, with the ability to engage and build strong relationships with stakeholders at all levels.

- **Presentation:**
Proficiency in crafting and delivering compelling presentations for senior-level audiences.

- **Strategic Thinking:**
Proven ability to lead customer-facing initiatives and drive strategic growth.

- **Problem Solving:**
Proactive, solutions-oriented mindset with the ability to anticipate challenges and implement actionable plans.

- **Collaboration:**
Ability to collaborate effectively with cross-functional teams.

- **Operations:**
Strong operational expertise with a focus on driving efficiencies.

**Bonus Points For:**

- Bilingual proficiency in French
- Experience in EdTech at a SaaS company

**Our Team**

We are dedicated to making an impact in the education technology industry. Joining our team means embracing a high-performance culture that aligns with our core values of accountability, collaboration, growth, adaptability, transparency, and community.

**Benefits & Perks**

- Health and dental coverage
- Wellness spending account
- Flexible vacation days
- Extra paid time off during holidays
- Annual learning and development fund
- Remote-friendly work environment
- Regular team events and outings

**Our Hiring Process**

We will keep an open line of communication throughout the process. The hiring process generally follows this format:

1. Introductory phone interview with our People team.
2. Short take-home assignment.
3. Virtual interview with the Hiring Manager.
4. Final interview with cross-functional stakeholders.
5. Offer extended, contingent on successful reference and background checks.

At myBlueprint, we are committed to building a workplace where all employees feel included and valued. We encourage candidates from all backgrounds to apply, regardless of race, gender, age, sexual orientation, marital status, citizenship, disability, national origin, or any other protected status.

If your experience does not fully match the job description, we still encourage you to apply. There are many pathways to a successful career, and we would like to hear about yours!