**Job Title: Director, Strategy & Operations**

**Location:** Open to locations across Canada (Toronto or Montreal preferred)

**About Us:**
At Intact, our employees are at the heart of everything we do. We are committed to helping people, businesses, and society prosper. Our employee promise reflects our dedication to support, opportunities, and performance-led rewards.

**Role Overview:**
We are seeking a Director, Strategy & Operations for our Casualty, Legal, and Large Loss Claims team. This leadership position contributes to our growth by executing strategies that ensure market competitiveness and organizational success. The Director will report to the Deputy Senior Vice President of Claims and work closely with the leadership team across Canada.

**Key Responsibilities:**
- Partner with leadership (VPs and Directors) to develop strategy and vision for operations across 1100+ employees.
- Collaborate with COEs and leaders to develop, design, and track business strategies and projects aligned with claims strategic priorities.
- Establish and refine best practice workflows, procedures, and change management plans.
- Lead project management efforts and change management initiatives.
- Coordinate key strategic meetings and prepare research, analysis, and presentations for leadership.
- Assess claims strengths, weaknesses, opportunities, and threats, promoting actionable proposals.
- Support budget process and initiatives delivery, ensuring accountability.
- Educate stakeholders on key trends and conduct primary and secondary research as required.
- Explore external industry and technology trends to identify strategies for sustained competitive advantage.
- Ensure collaboration across Canada and coordinate communication plans for national teams.
- Demonstrate leadership values and provide guidance to enhance team performance.

**Qualifications:**
- University or college degree (preferably in finance, actuarial, or business).
- 7-10 years of work experience, including 3-5 years of management experience.
- Strong strategic thinking, analytical, and project management skills.
- Excellent research, communication, and facilitation skills.
- Bilingualism (French/English) is required.

**What We Offer:**
- A hybrid work model for flexibility and collaboration.
- A financial rewards program recognizing your success.
- Industry-leading Employee Share Purchase Plan with a 50% match.
- Extensive pension and benefits package, including virtual healthcare.
- Flexible work arrangements and the possibility to purchase extra days off.
- Access to wellness resources promoting a healthy lifestyle.
- Dynamic workplace learning ecosystem and inclusive employee-led networks.
- Inspiring leaders and colleagues to support your growth.
- Community Impact program encouraging unique contributions to your community.

**Diversity and Inclusion:**
We are an equal opportunity employer, committed to fostering diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups. We acknowledge the land we work on and are committed to reconciliation with First Nations, Metis, and Inuit peoples.

If you require any adjustments during the recruitment process, please let us know, and we will work with you to meet your needs.

*Apply now to join our team and make a difference!*