**Job Title:** Director, Strategy & Operations

**Location:** Open to locations across Canada (Toronto or Montreal preferred)

**About the Role:**
We are seeking a Director, Strategy & Operations to join our growing team for Casualty, Legal, and Large Loss Claims. This role will contribute to the growth and sustainability of Intact’s leadership advantage through the execution of strategies ensuring ongoing market competitiveness and organizational success.

**Responsibilities:**
- Partner with the leadership team to develop our strategy and vision for operations across 1100+ employees.
- Collaborate with COEs/Leaders to develop, design, and track business strategies and projects supporting claims priorities.
- Establish and refine best practice workflows, procedures, and change management plans.
- Lead project management and change management initiatives.
- Coordinate key strategic meetings and prepare research, analysis, and presentations for leadership.
- Assess claims strengths and weaknesses, and propose actionable strategies.
- Support budget processes and initiatives delivery with financial acumen.
- Educate stakeholders on key trends through presentations and insights.
- Conduct primary and secondary research with internal and external partners.
- Identify organizational strategies and capabilities for long-term competitive advantage.
- Foster collaboration across Canada and ensure strong communication plans.

**Qualifications:**
- University or college degree (preferably in finance, actuarial, or business).
- 7-10 years of work experience; 3-5 years of management experience.
- Strong strategic thinking and analytical skills.
- Excellent project management abilities.
- Strong research, communication, facilitation, and collaboration skills.
- Financial and business acumen.
- Bilingualism (French/English) is required.

**What We Offer:**
- A hybrid work model promoting a balance between remote work and in-person interactions.
- A financial rewards program recognizing your success.
- An Employee Share Purchase Plan with a 50% match on net shares purchased.
- Extensive flex pension and benefits package, including virtual healthcare.
- Flexible work arrangements and the possibility to purchase extra days off.
- An annual wellness account promoting a healthy lifestyle.
- Access to tools and resources supporting physical and mental health.
- A dynamic workplace learning ecosystem with interactive programs.
- Inclusive employee-led networks for development opportunities.
- A Community Impact program supporting unique contributions to your community.

**Diversity and Inclusion:**
We are an equal opportunity employer. We value diversity and strive to create an accessible workplace where employees feel valued and included. We encourage applications from individuals who are members of equity-deserving groups.

If you require an adjustment to make the recruitment process more accessible, please let us know.

**Application Process:**
If you are an employee of Intact or belairdirect, please apply for this role on the Internal Career Site.