**Job Title:** FIELDBOSS Account Manager
**Location:** Toronto, Ontario
**Employment Type:** Full-Time (Hybrid or Remote)
**Department:** Sales and Accounts Team

**Job Overview:**
FIELDBOSS is an innovative, flexible field service management solution built within Microsoft Dynamics 365 for elevator, HVAC, and specialty contractors. We are seeking an Account Manager with a strong background in HVAC or Elevator Mechanical Contracting, or Microsoft Dynamics 365 Sales, Service, or Business Central. You will play a critical role in relationship management with our senior client contacts and contribute to our mission of delivering exceptional service.

**Key Responsibilities:**
- Build and maintain strong relationships with key client contacts, understanding their unique challenges.
- Liaise with our consulting, support, and product teams to ensure effective resolutions.
- Coordinate or conduct product education sessions to maximize client understanding of FIELDBOSS.
- Log client interactions and issue resolutions clearly and concisely; provide timely responses to inquiries via phone, email, or online.
- Perform comprehensive client satisfaction audits to assess satisfaction and referenceability.
- Stay informed on FIELDBOSS product enhancements, Microsoft 365, and Dynamics 365 updates.

**Requirements and Skills:**
- Very strong communication, interpersonal, and customer service skills.
- Prior experience in operations, consulting, or a related leadership or customer service role.

**Why FIELDBOSS?**
By joining FIELDBOSS, you'll be part of a forward-thinking community dedicated to helping clients modernize their systems and improve profitability. We offer a dynamic work environment with comprehensive employee benefits, including competitive compensation, a benefits package, stock option plan, and career advancement opportunities.

For more information, please visit [www.FIELDBOSS.com](http://www.FIELDBOSS.com) and follow us on LinkedIn.