**Job Title: Enterprise Account Manager**

**Company: Gorgias**

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide. Gorgias offers its users a unified platform to manage every aspect of their customer support across all channels, automating 60% of support tasks to allow agents to focus on high-value conversations.

### About The Role
The Enterprise Account Manager (AM) will manage a portfolio of 35-50 accounts, focusing on driving growth and retention. You will work closely with the Customer Success Manager (CSM) to identify and capitalize on expansion opportunities across multiple products, including Automate, Convert, and Voice.

### Responsibilities
- **Drive Account Growth:** Identify and execute on upsell and cross-sell opportunities while meeting revenue targets.
- **Develop Strategic Account Plans:** Collaborate with the CSM to create tailored plans for each account, aligning with their business objectives.
- **Engage with Key Stakeholders:** Build and nurture relationships with executive-level stakeholders to ensure alignment on goals.
- **Collaborate with Cross-Functional Teams:** Partner with Customer Success, Product, and Legal teams to deliver seamless customer experiences.
- **Leverage CRM for Insights:** Accurately document account activities and opportunities in the CRM for data-driven strategies.
- **Travel to Strengthen Relationships:** Conduct in-person meetings with clients (up to 10 weeks per year).

### Qualifications
- **Experienced Account Manager:** 5+ years managing enterprise SaaS accounts, with a track record of driving growth across portfolios over $1M ARR.
- **Relationship Builder:** Skilled at engaging C-level executives and fostering trust.
- **Data-Driven:** Proficient in interpreting data to identify opportunities and present actionable solutions.
- **Strategic Problem Solver:** Capable of diagnosing customer pain points and developing tailored solutions.
- **Excellent Communicator:** Strong verbal and written skills for translating technical concepts.
- **Results-Oriented:** Focused on achieving and exceeding growth and retention goals.
- **Highly Organized:** Able to manage multiple accounts in a fast-paced environment.
- **Technically Savvy:** Proficient with CRM and reporting tools.
- **Adaptable and Resilient:** Thrives in a dynamic, startup-like setting.

### Benefits & Perks
- 5-week vacation
- Paid sick leave (15 days)
- 6 weeks full remote per year
- Paid parental leave (16 weeks)
- CAD $400/month for lunch expenses
- Private health insurance and retirement pension
- Up to CAD $900 to set up your home workstation
- Up to CAD $2600 of learning material and wellness support per year
- Quarterly online company-wide summit and annual offsite retreats

### Location
This role accommodates a hybrid schedule with 2 days in the office in Toronto or New York.

### Commitment to Diversity
At Gorgias, we are dedicated to creating a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet every requirement.

If you need accommodations to participate in the application process, please contact us at accommodation@gorgias.com.

Let’s grow together!