**Job Title: Sales Operations Specialist**
**Location:** Richmond Hill, Ontario
**Workplace Flexibility:** Hybrid

**Company Overview:**
For more than 100 years, Olympus has focused on making people’s lives healthier, safer, and more fulfilling. We live by our philosophy, "True to Life," by advancing medical technologies and elevating the standard of patient care. Our five Core Values empower us to achieve our purpose: Patient Focus, Integrity, Innovation, Impact, and Empathy.

**Job Description:**
The Sales Operations Specialist will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions-oriented mindset and by approaching all situations with a critical and innovative perspective. The role is responsible for the management of sales operational actions required by the operations team.

**Key Responsibilities:**
- Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
- Action requirements outlined in departmental reports.
- Maintain individual and departmental KPI performance including adherence to response time commitments and achieving a minimum of 98% error-free actions.
- Provide accurate and timely delivery of internal inquiries regarding order management for sales and repair scenarios.
- Support and manage product order allocation processing and project order management as required.
- Manage the inflow of all Sales inquiries to maintain optimal service levels.
- Serve as the lead contact for actions outlined by the Sales Operations leadership team.
- Drive operational efficiency and effectiveness with a focus on continuous improvement and innovation.
- Collaborate with Sales Operations Leadership on strategic opportunities to enhance the support experience.

**Qualifications:**
**Required:**
- Post-secondary degree/diploma.
- Minimum of 4 years of relevant work experience within Customer Service or Sales Operations.
- Bilingual proficiency in English and French (speaking, reading, writing).
- Ability to work flexible hours.

**Preferred:**
- Experience with Datasweep, Salesforce, Service Cloud, CRM, or SAP.
- Medium Microsoft Office skills; advanced skills preferred.
- Strong analytical abilities and creative thinking for innovative ideas.
- Excellent communication and organizational skills.
- Detail-oriented, proactive, and results-oriented.
- Ability to handle stressful situations and effectively prioritize tasks.

**Additional Information:**
Hepatitis B vaccination is recommended for employees who are at risk of exposure to blood or bodily fluids on the job. Employees must provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure if not vaccinated.

**Why Join Olympus?**
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture, including:
- Competitive salaries and annual bonus.
- Comprehensive medical benefits and pension plan.
- Generous paid vacation and sick time.
- Paid parental leave and adoption assistance.
- Work-life integrated culture.
- Paid volunteering and charitable donation/match programs.
- Diversity, equity, and inclusion initiatives.

**Commitment to Diversity:**
Olympus is dedicated to building a diverse, inclusive, and authentic workplace. We strive to foster empathy and unity in the workplace, enabling our employees to contribute and thrive.

**Equal Employment Opportunity:**
It is the policy of Olympus to extend equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable law.

**Applicants with Disabilities:**
As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com or call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

**Application Process:**
If you are ready to be a part of our team and contribute to making people’s lives healthier, safer, and more fulfilling, please apply.

For more information, visit [www.olympusamerica.com](http://www.olympusamerica.com).