**Job Title:** Full-Time Service Lead/Keyholder
**Location:** King of Prussia Mall, King of Prussia, PA
**Position Type:** Full-Time
**Salary Range:** $14.00 Hourly

**Company Overview:**
At Lolli & Pops, we believe that candy is more than just a treat; it spreads joy and optimism. Joining our team means stepping into an optimistic culture, a fast-paced environment, and enjoying a sweet discount on our products.

**Position Summary:**
As a Full-Time Service Lead/Keyholder, you will be a vital member of our leadership team, scheduled for 32 or more hours per week, and will have access to benefits including medical, dental, vision, and paid time off. You will help create a positive and inspiring experience for every guest who walks into our store.

**Key Responsibilities:**
- Drive store-level financial and operational results by monitoring key performance indicators (KPIs) and taking necessary actions.
- Focus on guest engagement through sampling and sharing product knowledge.
- Maximize team performance through education, coaching selling skills, and leading by example.
- Assist in training, developing, and motivating team members.
- Support the Store Manager with paperwork, ordering, and inventory management.
- Maintain visual and merchandising standards, ensuring the store is clean and well-presented.
- Enforce all policies, procedures, and operational directives consistently and effectively.
- Act as a champion of Lolli & Pops both inside and outside the store.
- Ability to lift up to 25 pounds.

**Qualifications:**
- Exceptional interpersonal skills with a passion for working with people.
- A strong bias towards action and a proactive approach to tasks.
- A desire to receive coaching and mentorship for personal growth.
- Attention to detail and a commitment to excellence.
- Problem-solving abilities with a knack for finding solutions.
- Capability to multitask and prioritize effectively.
- Positive attitude and a fun-loving spirit.

**Company Values:**
- **Guest-icated:** Our guests are at the heart of everything we do.
- **Collaborative:** A joyful mix of unique individuals working together.
- **Agile:** Flexible and open to change for continuous improvement.
- **Authentic:** We honor what’s real and provide heartfelt feedback.
- **Betterment:** A never-ending drive to improve.

**Equal Opportunity Employment:**
We are an equal opportunity employer and consider all qualified individuals, including minorities, women, veterans, and individuals with disabilities, regardless of sexual orientation or gender identity. We also consider qualified individuals with criminal histories as per applicable laws.

We can't wait to meet you!