**Job Title: IT Support Analyst**

**Location:** Toronto, Ontario, Canada
**Hours:** 37.5
**Line of Business:** Technology Solutions
**Salary Range:** $65,600 - $98,400 CAD

**Job Description:**
We are seeking a skilled IT Support Analyst to join our team. The ideal candidate will possess strong logical and analytical thinking skills and have a background in Continuous Integration/Continuous Deployment (CI/CD) pipelines and Agile Scrum methodologies. ITIL certification or process knowledge is highly appreciated.

**Key Responsibilities:**
- Create change records for releases.
- Manage emergency and expedited changes, collaborating with multiple stakeholders to meet business needs.
- Represent change review meetings and guide changes from inception to closure while adhering to TD release workflow processes.
- Lead go-live activities and send release notes after successful deployments.
- Coordinate with external/internal vendors and clients regarding release communication and assist with integration testing.
- Maintain documentation related to processes and procedures on release builds and distribution lists.
- Schedule packaging and new application releases, engage partners, and plan parallel work streams when feasible.
- Coordinate with L2 support teams to manage incidents related to outages.
- Ensure timely notification and escalation of possible issues/problems, providing options and recommendations for prompt resolution.
- Adhere to TD's technology delivery practices and project management disciplines.
- Participate in projects aimed at evolving the base infrastructure and deploying new technologies.
- Engage in disaster recovery planning, including defining, reviewing, and testing strategies.
- Build and test applications rigorously.
- Perform systems administration tasks: monitor, configure, back up, authenticate, and tune systems.
- Aim for defect-free programming, create and maintain high-quality code, and support testing cycles and post-production deployment.

**Experience & Education:**
- **Required Experience:**
- Undergraduate Degree or Technical Certificate
- 4-7 years of relevant experience
- 2+ years working with Service Now
- Knowledge of CI/CD tools (e.g., Git, Bitbucket, Maven, Jenkins, JIRA, Confluence) is considered an asset
- Familiarity with Java/Rest API and Kafka streaming pipeline development
- Experience with NoSQL databases

- **Nice to Have:**
- ITIL Certification

**About TD:**
TD is one of the world's leading global financial institutions, recognized as the fifth largest bank in North America by branches. We deliver exceptional customer experiences every day to millions of households and businesses in Canada, the U.S., and beyond. Our colleagues are pivotal in shaping our strategy and enhancing customer experiences.

**What We Offer:**
- Competitive salary and variable compensation
- Comprehensive health and well-being benefits
- Savings and retirement programs
- Paid time off and banking benefits
- Career development, mentorship, and recognition programs

**Additional Information:**
We are committed to providing our colleagues with the support necessary to thrive professionally and personally. Regular development conversations, training programs, and a competitive benefits plan are integral to our colleague experience.

If you would like accommodations during the interview process, please let us know to facilitate your participation. We look forward to hearing from you!