**Job Purpose**
As a valuable member of the Canadian Commercial Team, the Key Account Manager will be responsible for the sales management of all Private Label accounts in the Canadian marketplace. The Key Account Manager will work on creating strategic and tactical initiatives aimed at increasing product revenue and profitability of all Private Label products. Working closely with the Director, OTC, eCommerce and Trade Marketing, the Key Account Manager will also support the development and management of annual sales budgets, assess performance, provide insight to the management team, and identify pipeline opportunities for the Private Label portfolio. This role will also develop existing business relationships and requires strong organizational and analytical skills to execute business plans. This will be achieved through the coordination of internal and external stakeholders, bringing more products to retail shelves in the Canadian Private Label market.

**Duties and Responsibilities**
- Key sales contact for all Private Label customers, providing full support from presenting new product opportunities to ongoing day-to-day management of business.
- Responsible for meeting annual revenue targets for Canadian Private Label business.
- Work with the Director, OTC, eCommerce and Trade Marketing in the management of sales plans that encompass account strategies, SKU optimization, and achieving product sales targets.
- Support annual budgeting models to facilitate 1-3 year sales projections.
- Support Latest Estimate and Quarterly Business Review process.
- Assist in the development and execution of all product strategies and forecasting.
- Conduct quarterly customer reviews and ongoing meetings to evaluate current product performance, supply commitments, and opportunities.
- Collaboratively work with customers to uncover their business needs, identifying market trends and competitor analysis that may impact business.
- Participate in trade shows, sales workshops, seminars, and events to gain market insights.
- Collaborate with the Director, OTC, eCommerce and Trade Marketing in selecting new products for the Private Label portfolio, including determining selection criteria, product evaluation, recommendations, and prioritization of pipeline opportunities.
- Negotiate and close pricing.
- Oversee all aspects of the product launch process, including project initiation, artwork development, forecasting, production scheduling, and launch execution.
- Maintain accurate records of sales activities, customer interactions, and pipeline status in CRM.

**Qualifications**
- University degree or College diploma, preferably in Commerce, or equivalent experience.
- Five to ten (5-10) years of experience in Sales, Marketing, or Commercial Operations.
- Proficient in SAP and advanced Microsoft Excel + Office Suite.
- Experience in the generic pharmaceutical industry or a similar commodity-driven healthcare industry.
- Bilingualism is an asset.
- Experience in account management, working with key Canadian retailers.
- Product management experience, preferably in the OTC Pharmaceutical Industry.
- Proven experience working with multiple internal stakeholders such as Regulatory Affairs, Supply Chain, Finance, Operations, Marketing, and Business Development.
- Strong sales skills and ability to form and maintain strong customer relationships.
- Exceptional communication skills, both oral and written.
- Ability to work under pressure and navigate conflicting priorities between stakeholders.
- Strong interpersonal skills and experience working in a highly dynamic team environment.
- Solid problem-solving and decision-making skills.

**Working Conditions**
Generally good working conditions. Local and out-of-province travel required (25%). Field-based / Hybrid.
Direct reports: N/A.