**Company Bio**
North York General Hospital (NYGH) is dedicated to offering the best and safest patient care. As a leading community academic hospital in Canada, we prioritize integrated patient-centered care, enhanced education, research, and innovation. NYGH is part of North York Toronto Health Partners, driving the development of a locally integrated health system.

**Position Summary**
**Manager, Volunteer Services**
The Manager of Volunteer Services will oversee the day-to-day operational needs of NYGH in Volunteer Services. This role requires effective critical thinking, relationship-building, and communication with hospital partners, volunteers, and staff. You will manage the full Volunteer Development Cycle, ensuring the success and engagement of volunteers while meeting the organization’s growth goals through innovative approaches.

**Key Responsibilities:**
- Lead all aspects of the Volunteer Development Cycle, including department planning, staff management, volunteer education, and performance recognition.
- Compile and analyze departmental statistical information to support operations.
- Ensure compliance with legal and organizational policies, including AODA and Human Rights.
- Collaborate with program leaders to develop and evaluate volunteer programming.
- Participate in hospital-wide initiatives and support the Leadership Team's objectives.
- Mentor and coach the volunteer services team to align contributions with organizational goals.
- Manage the volunteer recognition program to foster a culture of appreciation.

**Qualifications:**
- Post-Secondary Education: Bachelor’s Degree and/or Three-Year Diploma with relevant experience.
- CVRM designation and membership in a related professional association is an asset.
- Certificate in Volunteer Management preferred.
- Minimum 3 years’ experience managing or leading a team.
- Minimum 5 years’ experience in a volunteer services environment.
- Hospital environment experience is an asset.
- Excellent communication and collaboration skills.
- Proven experience implementing the Volunteer Development Cycle.
- Proficient in Microsoft Office Suite and database management (Better Impact preferred).
- Bilingualism in French/English is an asset.

**What We Offer:**
This full-time permanent position comes with a highly competitive total compensation package, including benefits, pension, and vacation. For more details about our Total Rewards package, please visit nygh.on.ca.

**How To Apply:**
If you believe you are the right fit for this position, please submit your application by the closing date. Only applications received by the deadline will be considered. We will review applications and contact selected candidates for an interview.

**Closing Statement:**
At North York General, we are committed to fostering an inclusive and accessible environment. We actively seek to build a diverse workforce that reflects the community we serve, including individuals with disabilities. If you require accommodation during the hiring process, we will work with you to meet your needs.