**Job Posting: Manager, Learning & Development**

**Company:** Compass Group Canada

**Location:** Various Locations

**Overview:**
Compass Group Canada is part of a global foodservice and support services company, recognized as the 6th largest employer worldwide with 625,000 employees. We provide services in various sectors including schools, colleges, hospitals, and more, across Canada and in over 50 countries.

**Job Summary:**
The Manager, Learning & Development is responsible for the planning, oversight, and execution of learning programs and initiatives that enhance organizational skills, compliance, and performance.

**Key Responsibilities:**
- Master instructional design using the ADDIE model (or similar) for both face-to-face and online courses.
- Manage internal instructional design projects and collaborate with external partners and subject matter experts (SMEs) to develop course content, including multimedia elements.
- Develop curriculum to support a best-in-class employee experience and onboarding program.
- Design leadership and front-line workshops focused on exceptional service and customer experiences.
- Facilitate workshops for multi-levels within the organization.
- Serve as program manager for key enterprise-wide content.
- Consult on technical design and implementation of courses and programs based on employee needs.
- Analyze learning needs and styles to develop comprehensive learning solutions.
- Use data to guide learning-concept design aligned with organizational goals.

**Qualifications:**
- Bachelor’s degree in Instructional Design, Curriculum and Instruction, or a related field.
- Hospitality experience in restaurant or hotel settings is desirable.
- 3-5 years of professional experience developing learning content across multiple platforms (including mobile).
- Experience in deploying and sustaining learning projects and programs.
- Proficiency in e-Learning authoring software such as Articulate, Moodle, Camtasia, or similar.
- Familiarity with Learning Management Systems, gamification, and micro-learning techniques.
- High proficiency in MS Office and web-based services (e.g., WebEx, Teams).
- Strong group facilitation and presentation skills at all organizational levels.
- Availability for weekdays, evenings, weekends, and potential travel (15-20%).
- Bilingual in French/English is an asset.

**Commitment to Diversity:**
Compass Group Canada is dedicated to fostering a diverse workforce that reflects the communities we serve. We encourage all qualified candidates to apply, regardless of race, gender, religion, age, disability, or any other characteristic.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.