**Computer Methods International Corp. (CMiC)**
**Position: Payroll Support Product Analyst**

**Job Overview**
CMiC is a global Software Development firm specializing in enterprise financial and cost management systems for the Construction and Engineering industries. We are currently seeking a dynamic individual to join our team as a Payroll Support Product Analyst. This role involves providing support for our client's Global Payroll Product, primarily focused on US and Canadian payroll.

**Key Responsibilities**
- Provide ongoing email and telephone support for client inquiries.
- Gather requirements and conduct analysis for various projects as directed.
- Participate in new client implementations, including payroll analysis and setup.
- Collaborate with the development team to ensure defects are identified and resolved.
- Serve as the primary point of contact for customers.
- Triage product queues daily and review customer questions and reported issues.
- Investigate and resolve customer inquiries through web meetings.
- Collaborate with Product Team members on customer inquiries and issue resolutions.
- Test system scenarios and duplicate issues to assist customers.
- Ensure timely issue resolution according to customer expectations.
- Participate in project and team meetings and collaborate effectively with team members.
- Comply with company standards, procedures, and policies.

**Requirements**
- College/university degree or significant payroll experience.
- Excellent written and oral communication skills.
- Experience working with clients or in a team-based environment under pressure.
- Background in Payroll, either in a payroll department or with a payroll software provider.
- Canadian or U.S. Payroll Certification is a plus.
- Experience with ADP, Ceridian, Paylocity, Workbrain, and HCM Software is an asset.
- Experience in software support or software quality assurance is a benefit.
- Familiarity with web-based client applications and SQL databases is an advantage.

**Benefits**
- Competitive benefits package including Health & Dental.
- Paid vacation and personal days.
- Engaging town hall meetings for open discussions.
- Convenient location on York University’s campus with easy transit access.
- Outdoor lunch space with picnic tables.
- Active Social Events Committee organizing various events.
- Health and wellness initiatives including virtual yoga classes.
- RRSP Matching Program after 2 years of employment.
- Opportunity to grow with a rapidly expanding, socially responsible corporation.

**Equal Opportunity Employer**
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment and selection process. If selected, please inform Human Resources of any accommodations you may require.