**Job Posting: Guest Experience Lead**

**Who We Are**
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is rooted in our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we serve.

**Job Summary**
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. This role oversees or provides technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, driving store performance through guest experience and team achievement of daily sales or unit targets.

**Core Responsibilities**
- Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
- Continuously assess the level of guest connection and technical product education, ensuring every guest receives the necessary support.
- Move dynamically on the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
- Prepare the store for guests and maintain operational excellence throughout shifts.
- Open and close the store according to procedures.
- Review daily business data and metrics to track progress toward sales goals while motivating the team to drive results.
- Participate in the store’s hiring process, including recruitment, selection, and training.
- Support team member performance and ongoing development through direct feedback and recognition.
- Foster a respectful and inclusive team environment.

**Job Requirements**
**Eligibility:**
- Must be legally authorized to work in the country in which the store is located.
- Reliable transportation to the assigned store.

**Schedule/Availability:**
- Flexible work schedule based on store needs.
- Shifts may include mornings, afternoons, evenings, weekends, and holidays.

**Experience:**
- 1 year of retail or customer experience, including guest resolution.
- Experience in leading, mentoring, or delegating with others is a plus.

**Job Assets (Preferred, but not required):**
- Education: High school diploma/GED/equivalent or above.
- Experience: 1 year of retail/sales leadership experience or demonstrated leadership in other capacities.

**What We Look For**
- Inclusion & Diversity: Supports an inclusive environment that values differences.
- Integrity: Behaves in an honest, fair, and ethical manner.
- Guest Experience: Creates a high-caliber experience for every guest.
- Leadership: Desires to lead and inspire others; motivates and develops team members.
- Collaboration: Works productively with others to achieve common goals.
- Decision Making: Evaluates alternatives and makes effective decisions.
- Adaptability: Navigates uncertainty and adjusts priorities in a fast-paced environment.
- Interactive Communication: Effectively conveys information and understands shared information.

**Work Context:**
- Work involves moving through the store in a dynamic environment.
- Occasional lifting of boxes weighing up to 30 lbs may be required.

**Compensation & Benefits Package:**
- Base Pay Range: $20.75 - $23.86/hour.
- Target Bonus: $3.00/hour.
- Total Target Base Pay Range: $23.75 - $26.86/hour.

At lululemon, we prioritize investing in our people. Our compensation is based on a pay-for-performance philosophy that acknowledges exceptional individual and team performance. Benefits include:
- Extended health and dental benefits.
- Paid time off.
- Retirement plan matching.
- Generous employee discount.
- Fitness & yoga classes.
- Career development and personal growth support.

Note: The incentive programs and benefits may have eligibility requirements and can be modified by the company.