**Astellas Canada - Platform Engineer ServiceNow**

At Astellas, we strive to become a cutting-edge, value-driven life science innovator. Our focus on patients, pioneering innovation, collaborative culture, and the passion of our talented people set us apart. We are relentless in our pursuit of scientific progress and in tackling unmet medical needs.

**About Us**

We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries. Astellas is a Top 30 global biopharma company based on global revenues, predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma. In Canada, we are growing to meet exciting opportunities and are looking for candidates who thrive in an entrepreneurial and empowering environment.

**Position Summary**

Astellas Pharma Canada (APCA) is currently searching for a Platform Engineer – ServiceNow. As a Platform Engineer, you will play a vital role in driving our digital initiatives forward. This position involves working within a dual structure focused on Digital Capability and Digital Execution. The goal is to ensure optimal performance of platforms like ServiceNow while enhancing business processes.

**Responsibilities**

- **Platform Development and Configuration:** Design and configure business platforms to meet organizational needs, including programming and integrating software solutions.
- **System Integration:** Ensure seamless integration between different business platforms to enhance data flow and processes.
- **Performance Monitoring and Optimization:** Monitor platform performance, identify bottlenecks, and implement optimizations.
- **User Support and Training:** Provide technical support and conduct training to ensure effective platform use.
- **Collaboration and Initiative Execution:** Actively participate in initiatives and collaborate across digital and business units.
- **Continuous Learning:** Engage in professional development to stay updated on trends and technologies.
- **Quality Assurance:** Ensure high quality and consistency in all deliverables.

**Qualifications**

- Bachelor’s Degree in computer science, information technology, or related field (or equivalent experience).
- Minimum 7 years as a solution-driven professional in ServiceNow solutions.
- ServiceNow Mainline certifications across multiple products are expected.
- Experience designing and delivering enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog.
- Experience with at least one additional area: ITAM, APM, CSM, and HRSD/EC Pro.
- Knowledge of Azure DevOps integration and ability to develop dashboards.
- Excellent verbal and written communication skills.
- Demonstrable experience in Agile methodology and understanding of ITIL frameworks.
- Experience in the Life Sciences/Pharma industry is preferable but not mandatory.

**Working Environment**

This position is remote and based in Canada. Astellas Pharma Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in the hiring process. Astellas Pharma Canada requires full vaccination against COVID-19 as a condition of employment.

**Application Information**

No telephone inquiries, in-person applications, or agencies please. While we appreciate all applications, only candidates under consideration will be contacted.

Astellas is committed to equality of opportunity in all aspects of employment and is an Equal Opportunity Employer including Disability/Protected Veterans.