**Job Title:** Senior Production Support Engineer
**Location:** Mississauga, ON
**Type:** Hybrid (3 days on-site)

**Job Description:**
Are you passionate about ensuring seamless production operations and delivering top-notch application support? We are seeking a dedicated and skilled Senior Production Support Engineer to join our dynamic team. In this role, you will have the opportunity to work on exciting projects, support core infrastructure, and ensure optimal application performance in both non-production and production environments.

**Key Responsibilities:**
- Configure and manage non-production and production environments for all in-scope applications.
- Implement and maintain CI/CD pipelines to streamline deployment processes.
- Perform regular database activities, including schema installation, configuration, and maintenance.
- Oversee GIT administration and manage tools like Artifactory, SonarQube, Jenkins, and Logstash.
- Handle onboarding and offboarding processes for users accessing environments.
- Conduct performance monitoring, diagnosing, and resolving critical incidents (P1 and P2).
- Provide root cause analysis and implement workarounds for critical and high incidents.
- Collaborate with cross-functional teams to update system documentation and drive continuous improvement.
- Facilitate production patching and ensure post-deployment health monitoring.
- Participate in AMS Operations Governance meetings and handle ad-hoc user requests.

**Qualifications:**
- Experience of 7+ years as a Production Support Engineer.
- Proven experience in production support or application monitoring roles.
- Experienced with GIT, Artifactory, SonarQube, and monitoring tools like Dynatrace and Grafana.
- Strong knowledge of CI/CD pipelines and related tools.
- Proficient in database management and performance optimization.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and collaboration skills.