**Job Title:** Quality and Learning Specialist - Recreation
**Department:** Community Services
**Posting Number:** 106481
**Number of Positions:** 1
**Job Status & Duration:** Full Time Permanent
**Hours of Work:** 35 hour workweek
**Location:** Hybrid Model (Onsite at 8 Nelson Street West when applicable)
**Salary Grade:** 4
**Hiring Salary Range:** $76,866.00 - $86,474.00 per annum
**Maximum Salary Range:** $96,082.00 per annum
**Job Type:** Management and Administration
**Posting Date:** December 12, 2024
**Closing Date:** December 30, 2024

**Area of Responsibility:**
Reporting to the Coordinator, Development and Training, the Quality and Learning Specialist will be accountable for ensuring exceptional quality service and operational efficiency. Key responsibilities include:

- Designing and delivering training programs for frontline staff on new processes, technology, and ongoing professional development.
- Developing and maintaining a Rewards and Recognition program to celebrate team achievements.
- Utilizing data and metrics to monitor team performance, identifying training needs, and supporting continuous improvement through feedback and coaching.
- Creating engaging training modules leveraging technology and collaboration with subject matter experts.
- Facilitating training and support for Service Brampton and the Call Centre.
- Reviewing and optimizing operational processes to improve service delivery.
- Assisting with the evaluation of service levels and ensuring adherence to quality standards.

**Selection Criteria:**

**Education:**
Post-secondary Diploma or Degree in Office or Business Administration, Marketing, Communications, or a related field.

**Experience:**
Minimum 3-5 years of related experience in learning and development and/or quality assurance.

**Skills and Attributes:**
- Exceptional presentation, oral, and written communication skills.
- Strong motivation and ability to drive improvements.
- Focus on customer service, with attention to detail in maintaining quality.
- Effective communication and coaching capabilities for diverse audiences.
- Experience with E-Learning products (e.g. Articulate) is an asset.
- Strong organizational and time management skills, adept at multitasking.
- Knowledge of registration software (e.g. Perfect Mind) and quality assurance practices.
- Proficient in Microsoft Office Suite.
- Understanding of municipal government processes is an asset.
- Flexibility to work varying hours to support 24/7 operations.
- Access to transportation for travel to City facilities.

**Interview Process:**
The recruitment process may include video conference technology. Various tests or exams may be administered as part of the selection criteria.

**Application Process:**
If you are interested in this opportunity, please apply online quoting reference #106481 by December 30, 2024. Only candidates selected for an interview will be contacted. A criminal record check will be required for the successful candidate.

The City of Brampton is committed to diversity, equity, and inclusion, and encourages applications from underrepresented groups.

**Note:** The City uses email to communicate with applicants regarding job competitions. Please ensure your email address is current and checked regularly.