**Job Title:** Risk Analyst
**Location:** Remote

**About Us:**
At Plusgrade, we are dedicated to transforming the travel industry by partnering with over 200 companies across airlines, hospitality, cruise, rail, and financial services. Our mission is to create new, meaningful revenue streams through exceptional customer experiences. We thrive on our core values of ambition, innovation, and collaboration, and we aim to exceed expectations while fostering a culture of teamwork and excellence.

**About the Role:**
We are seeking a detail-oriented and enthusiastic Risk Analyst to join our Risk and Payments team in a permanent position. The successful candidate will play a crucial role in identifying fraud and implementing corrective actions. This position requires a highly motivated individual with strong communication skills, analytical abilities, and the capacity to navigate a fast-paced environment.

**Key Responsibilities:**
- Identify, analyze, and interpret fraud and gaming trends in complex data sets, presenting findings to stakeholders.
- Ensure a low-friction experience for legitimate users.
- Track and provide insights related to fraud, refunds, and chargeback levels across products and partners.
- Collaborate with internal and external stakeholders to investigate root causes of losses.
- Conduct online investigations and maintain fraud incident reports.
- Utilize SQL, Python, or similar languages for data querying and analysis.
- Create written reports and documentation related to fraud prevention.
- Perform manual reviews of queued transactions to assess the likelihood of fraud.

**Qualifications:**
- 2-5 years of experience in the banking and payments industry, with knowledge of eCommerce fraud.
- University/College degree or equivalent experience.
- Advanced Excel skills (Pivot Tables, VLookups, Macros).
- Proficiency in analytical software and programming languages (SQL, Python, R).
- Experience with Tableau or other data visualization tools is a plus.
- Strong written and verbal communication skills; exceptional organizational skills.
- Attention to detail, with skills in pattern recognition and deductive reasoning.
- Ability to work under pressure and make quick decisions.

**What We Offer:**
- RRSP/401(k) Matching
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Credit
- Annual Wellness Credit
- Team Events and Monthly Lunches
- Home Office/Commuter Credit
- Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass

**Our Commitment to Diversity:**
Plusgrade is an equal-opportunity employer, committed to an accessible recruitment process. We welcome applications from all qualified individuals and are dedicated to diversity and inclusivity in our hiring practices. We provide accommodations for applicants with disabilities upon request.

**Application Process:**
Qualified candidates will go through the following stages:
- Recruiter Phone Interview
- Short SQL Exercise via screenshare
- Hiring Manager Interview
- Take-home Assessment (if applicable)
- Team Interview

We ensure that all candidates receive feedback, and all information is kept confidential.