**Job Title: Sales Team Lead**

**About Us:**
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With over 500,000 employees and services offered in 300 languages and dialects, we prioritize creating an efficient hybrid organization, with around 50% of our workforce now working remotely. We have been recognized as one of the world’s Top 25 Best Workplaces by Fortune Magazine and have earned Best Employer certification in 64 countries.

**Work Culture:**
At Teleperformance, we are committed to our core values of integrity, respect, professionalism, innovation, and commitment. We foster a progressive and inclusive work environment that encourages autonomy, innovation, and continuous improvement.

**About the Job:**
We are seeking a Sales Team Lead to join our sales program. The ideal candidate will be a skilled team leader, passionate about technology, and will work closely with the sales team to define expectations and deliver quality results. You will oversee day-to-day operations, address escalations, and provide clear direction, while promoting continuous improvement within the team.

**Annual Base Salary:** CAD $60,000 with a potential bonus of 5% - 30% based on KPI achievement.

**Responsibilities:**
- Oversee the daily operations of the sales team, ensuring priorities are defined and executed.
- Coach and mentor team members, enhancing their skills and assisting with complex challenges.
- Identify growth opportunities and encourage a culture of continuous learning.
- Implement process improvements and best practices across the team.
- Prepare and present business reviews to clients and stakeholders.
- Collaborate with training and QA teams for ongoing team development.
- Serve as a central escalation point for critical issues and ensure appropriate response to major incidents.

**Qualifications:**
- 3-5 years of sales and product development experience in technology or related fields.
- 1-2+ years of experience in a team leadership role with effective coaching and mentoring skills.
- Proven ability to develop and maintain strong client relationships and achieve business goals.
- Strong strategic and commercial acumen with experience in delivering integrated business strategies.
- Excellent interpersonal skills with the ability to attract and develop talent in a matrix environment.
- Strong analytical skills to assess performance and identify growth opportunities.
- Experience in leading a call center sales team and familiarity with Salesforce is an asset.

**Benefits & Perks:**
- Established career path with opportunities for vertical and horizontal growth.
- Comprehensive training programs and continuous learning opportunities.
- Competitive salary with incentive programs.
- Positive and supportive work environment.
- Medical and dental benefits, as well as Employee Family Assistance Programs.

**Location:**
Candidates should be located within travel distance from Yonge & Eglinton. The role will require working from the office for the first three months, transitioning to a hybrid work setting. Work hours are Monday to Friday from 9 AM to 6 PM.