Job Postings
Salesforce Business Systems Analyst
at
Gusto
Salesforce Business Systems Analyst
  • Company
    Gusto
  • Location
    Toronto, Ontario, Canada
  • Type
    Full-time
  • Date Posted
    December 24, 2024
**About Gusto**
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace.

**About The Role**
We’re looking for a talented and motivated Senior Business Systems Analyst with 7+ years of experience to join our BizTech BSA team at Gusto. The ideal candidate thrives on asking “why,” challenging the status quo, and driving scalable solutions for Gusto’s growth. This role requires close collaboration with Gusto’s Revenue leadership teams to scale and optimize Gusto’s Salesforce instance.

**Here’s What You’ll Do**
- Drive system improvements by managing effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform.
- Manage projects and partner closely with cross-functional teams to roll out new systems or reduce inefficiencies in current processes.
- Manage integrated applications and third-party suppliers, including NICE CXOne, Qualtrics, Chili Piper, Outreach, RingLead, Catalyst, and more.
- Partner with stakeholders to take ownership of the roadmap and the products they use to reduce inefficiencies and support Gusto as we scale.
- Build and maintain effective experiences using Salesforce Service and Sales Clouds.
- Be accountable for our lead-to-cash capabilities' vision, strategy, and roadmap.
- Communicate any platform changes to end users and stakeholders.

**Here’s What We're Looking For**
**Experience and Expertise:**
- 7+ years of experience as a business systems analyst supporting Revenue organizations.
- 4+ years of strategic Salesforce ownership, including defining the platform’s vision, roadmap, and prioritization.
- Comprehensive knowledge of GTM tools (e.g., Salesforce, NICE CXOne, Chili Piper, Ringlead, Zoominfo, CPQ, or related technologies).
- Proven track record of designing and supporting large-scale, technically complex Salesforce solutions.

**Strategic and Analytical Skills**
- Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions.
- Strong knowledge of best practices for Salesforce architecture and governance.

**Communication and Collaboration**
- Strong interpersonal and communication skills, with experience working across diverse operating teams and functions.
- Experience in training and enabling end users and fostering adoption of platform changes.

**Certifications**
Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Advanced Administrator, Salesforce Business Analyst, Sales Cloud Consultant) are preferred, but not required.

**Compensation**
Our cash compensation amount for this role is targeted at $129,000-144,000 in Denver & most remote locations, and $156,000-175,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise.

Gusto is proud to be an equal opportunity employer and is committed to building a diverse workplace. We consider qualified applicants regardless of race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristic. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.