**Job Title:** SAP Services & Support Manager - EBS Internal Operations
**Location:** Scarborough, ON (Hybrid)
**Company:** Toyota Canada Inc. (TCI)

**Job Description:**
Toyota Canada Inc. (TCI) is seeking a dynamic individual to lead, expand, and refine SAP services within our EBS Internal Operations. This full-time, permanent position reports to the National Manager, EBS.

**Key Responsibilities:**
- Evolve the SAP roadmap to align with company goals.
- Strategize, plan, execute, monitor, and adjust SAP service delivery to stakeholders.
- Lead the SAP Services and Support Team, ensuring efficient SAP function delivery.
- Refine ongoing support processes and develop team skills.
- Serve as an escalation point for complex issues.
- Define a strategic roadmap to maximize SAP value within the organization.
- Liaise with business units to drive continuous process improvements.

**What We Offer:**
- A hybrid work environment emphasizing teamwork and flexibility.
- Professional growth and development programs.
- Competitive compensation package, including bonuses and benefits.
- Company pension plan with employer contributions.
- Vehicle discount programs and reimbursement for tuition and fitness.
- Paid holiday shutdown and time-off benefits.

**Leadership Responsibilities:**
- Provide strategic and operational leadership for business processes and technology architecture.
- Oversee SAP module implementations and ensure alignment with organizational strategy.
- Foster collaboration and continuous improvement within the team.

**Management Responsibilities:**
- Provide guidance and accountability for direct reports.
- Empower team initiative and encourage support during change.
- Lead cross-functional projects and process improvements.

**Business Partnership & Vendor Management:**
- Define excellence standards and collaborate with other functional peers.
- Oversee vendor commitments and performance monitoring.
- Advise and influence business partners on SAP utilization.

**Product Life Cycle Management:**
- Manage the full systems development life cycle for SAP enhancements and projects.
- Ensure strategic alignment and user expectations throughout the SAP product lifecycle.
- Address organizational change management and training needs during implementations.

**Administration Responsibilities:**
- Maintain system documentation and manage operational budgets effectively.
- Establish policies for consistency and quality of SAP solutions.
- Ensure compliance with audit, privacy, and security standards.

**Qualifications:**
- University Degree in Computer Science, Information Systems, Business Administration, or related discipline.
- 7+ years of progressive IT management experience with leadership responsibilities.
- Experience managing an SAP Centre of Excellence or equivalent with service delivery management.
- Knowledge of SAP landscapes, cloud applications, and business process enhancements.
- Familiarity with Agile and Waterfall methodologies.

**Competencies:**
- Strong analytical and communication skills.
- Leadership and team-building proficiency.
- Excellent problem-solving and vendor management skills.
- Experience with service and support frameworks like ITIL and PMLC.

**About Us:**
Toyota Canada Inc. is the exclusive distributor of Toyota and Lexus vehicles in Canada. Our commitment to diversity and inclusion is paramount, and we are an equal opportunity employer. We celebrate diverse perspectives and provide accommodations throughout the recruitment process.

Join us at Toyota Canada Inc., where our focus on people and passion for innovation drives our success!