**Job Title: Senior Customer Success Manager**

**Location: Toronto, ON**

**About Achievers:**
Achievers empowers employees through the Achievers Employee Experience Platform™, enabling real-time recognition that aligns with company values and goals. With nearly 4 million users across over 170 countries, we are dedicated to changing the way the world works.

**Our Commitment to You:**
At Achievers, we value your unique perspective and individuality. We are committed to fostering an inclusive, diverse, and equitable workplace where your contributions are celebrated.

**Position Overview:**
We are looking for a Senior Customer Success Manager to drive strategy for our recognition and engagement platform while continuously adding value for our customers. You will promote product adoption, highlight best practices, and implement recognition strategies.

**Key Responsibilities:**
- Provide expertise on the Achievers platform, showcasing key features for customer recognition strategies.
- Establish measurable goals and KPIs for customer accounts.
- Track implementation and post-implementation adoption activities.
- Conduct virtual meetings to drive usage and adoption of the platform.
- Meet customers face-to-face to plan program rollouts and explore cross-functional use cases.
- Update customers on outstanding queries, reports, and campaigns.
- Manage a revenue pipeline, including up-selling and cross-selling.
- Lead customer workshops and training on product updates and new features.
- Report on progress against established goals and manage account escalations.
- Assess risk in upcoming contract renewals based on customer adoption levels.

**Qualifications:**
- 3-5 years of account management experience in a software/SAAS company.
- Strong business acumen with the ability to influence decision-makers.
- Completion of formal sales training through a recognized program.
- Proficiency with CRM platforms, preferably Salesforce.
- Experience in preparing and delivering executive-level presentations.
- Ability to explain technical solutions and develop reporting dashboards.
- Analytical skills using Excel and/or PowerPoint for customer business reviews.
- Experience managing a sales pipeline.
- Strong customer-facing skills, including communication and expectation management.
- Bachelor’s Degree.

**Why You’ll Love Working at Achievers:**
We are passionate about technology rooted in science and research. Our culture is recognized for outstanding workplace practices, connection, security, and community. We believe in rapid adaptation and embrace a culture of excellence.

**Benefits & Perks:**
- Competitive Pay
- Parental Leave Top-up
- Comprehensive Health Benefits and Life Insurance from Day One
- RRSP Matching
- Flexible Vacation
- Employee and Family Assistance Program
- Access to the LinkedIn Learning Library
- Internal Mentorship Program
- Participation in Employee Resource Groups
- Beautiful office in Liberty Village, Toronto
- Points-based Employee Recognition Program
- Opportunities for professional development and career growth

**Work Environment:**
Achievers operates a hybrid-first model at 99 Atlantic Ave, Liberty Village, Toronto, promoting innovation and better communication through collocated teams.

**Equal Opportunity Employer:**
Achievers is dedicated to creating an environment where all employees can thrive. We encourage applications from diverse candidates and provide accommodations upon request during the selection process.

**Application Process:**
Qualified candidates will have a face-to-face conversation with the hiring manager and HR. We do not send employment offers without prior interaction. Please exercise caution against unsolicited offers.

**Join Us!**
Become part of our A-Player family and help us change the way the world works.