Job Postings
Senior Instructional Designer, Corporate Customer Service Training/Concepteur pédagogique principal – Formation de l’entreprise – Service clientèle
at
Air Canada
Senior Instructional Designer, Corporate Customer Service Training/Concepteur pédagogique principal – Formation de l’entreprise – Service clientèle
  • Company
    Air Canada
  • Location
    Toronto, Ontario, Canada
  • Type
    Full-time
  • Date Posted
    January 6, 2025
**Job Title: Senior Instructional Designer, CCST**

**Company: Air Canada**

**Location:** [Insert Location Here]

**Job Description:**

Join Air Canada, recently ranked as the best airline in North America, and become part of a diverse and vibrant team at the forefront of passenger aviation. We are looking for a passionate professional to support employee development through outstanding learning programs and opportunities.

As the Senior Instructional Designer, CCST, you will be responsible for leading the design and development of learning programs that align with Air Canada’s strategic ambition to be recognized as a global top-ten airline. You will report to the Senior Manager, Training Design and Transformation, within the People and Culture Branch, providing instructional expertise on assigned projects and ensuring the development of engaging and innovative learning solutions.

**Qualifications:**

- Master’s degree in Education, Curriculum Design, or Educational Technology preferred
- 5+ years of experience in a senior instructional design role
- 2+ years in learning consulting roles
- 3+ years in a customer-oriented role in the airline, hospitality, or service industries
- Strong interpersonal communication skills
- Demonstrated ability to leverage creativity and instructional design theory
- High adaptability and ability to work with ambiguity
- Previous experience in a corporate setting is an asset
- Previous facilitation experience is an asset
- Certificate in project management or change management is a definite asset
- Willingness and ability to travel on short notice (up to 20% of the time)
- Sound knowledge of instructional systems design and models
- Excellent oral and written communication skills in English (French is an asset)
- Knowledge of technology for effective online, leader-led, social, virtual, and mobile learning experiences
- Ability to work under pressure, assess priorities, and manage deadlines
- Capable of offering creative designs for blended learning environments

**Linguistic Requirement:**

Preference will be given to bilingual candidates based on equal qualifications.

**How to Apply:**

Please visit the Air Canada careers page for full job details and to submit your application.

Join us in helping Air Canada Rise Higher!