**Aviso Wealth**

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

**The Opportunity:**
We are looking for a **Senior Manager, Service Centre** to join the Service Centre team. Reporting to the Director, Customer Service Experience, the Senior Manager, Client Solutions is responsible for managing the leaders of the Investment Representatives team to lead the optimization of policies and procedures, optimization of team efforts for quality service delivery, and coordinate training and development programs for the Service Centre team. The Senior Manager, Service Centre will liaise with peers to develop strategies to enhance the Service Centre offering.

**Who You Are:**

- **Service**: You prioritize the needs of both internal and external stakeholders, advocate for service excellence, and develop strategic partnerships.

- **Execution**: You focus on achieving goals, recognize opportunities, and strive for continuous improvement.

- **Collaboration**: You work collaboratively towards common goals while encouraging trust and inclusivity within your team.

- **Leadership**: You provide guidance and support to your team, ensuring they have the resources needed for success.

**What Your Day Looks Like:**

- Work with non-contact teams for metrics, quality, workforce management, and training delivery.
- Implement a service quality and process efficiency program to optimize client onboarding and experience.
- Collaborate with Managers and Senior Managers in Operations and Compliance for process scalability and efficiency.
- Coordinate onboarding and ongoing development programs for representatives.
- Ensure top quartile service delivery to Premier clients and expand that client base.
- Foster a continuous improvement culture focusing on a client-first approach.

**Requirements:**

- Post-Secondary degree in business/management preferred.
- Canadian Securities Course preferred.
- 5 years' experience in service and operations within the financial services sector.
- 5+ years of service leadership experience.
- Knowledge of performance evaluation and customer service metrics.
- Excellent organizational and leadership skills.
- Strong problem-solving skills and a team-first mentality.
- Excellent oral/written communication and interpersonal skills.
- Ability to use metrics to enhance client and partner engagement.
- Industry knowledge on contact centre best practices.
- Strong commitment to customer service and the ability to adapt to various situations.
- Fluent communication skills in English; bilingual skills in French are an asset.

**Benefits:**
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few highlights:

- Competitive compensation package.
- Comprehensive health, dental, and insurance benefits.
- Generous vacation time and fitness benefits.
- Parental leave top-up options.
- Matching contributions to our retirement program.
- Commitment to continuous improvement and professional development.
- Regular social events to foster teamwork.

**Equal Employment Opportunity:**
Aviso Wealth welcomes applications from all qualified individuals, including persons with disabilities. If you require accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted. No recruiters or agencies, please.

**Company Overview:**
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with over $130 billion in total assets under administration and management, and over 1,000 employees. We are building a technology-enabled, client-centric wealth services ecosystem. Our clients include partners, advisors, and investors across Canada.

**Salary:**
This position is posted with an expected salary range of **$103,000 - $131,000 CAD** annually. Individual compensation packages are based on various factors unique to each candidate.

If you're looking for challenging work at a company committed to its people, apply to join our team.