Senior Manager, IT Support
at
TD
Senior Manager, IT Support
Location
Toronto, Ontario, Canada
Date Posted
December 23, 2024
**Job Posting**
**Position:** Technology Solutions Manager
**Location:** Toronto, Ontario, Canada
**Hours:** 37.5 hours per week
**Salary:** $108,800 - $163,200 CAD
**Job Description:**
**Key Responsibilities:**
- Oversee detailed investigations of incidents to evaluate root causes and implement targeted remediation plans.
- Manage operations, support, and management of products/systems/applications/services for clients.
- Build and maintain key relationships with delivery teams and partners.
- Drive an effective controls environment, focusing on change management, compliance, and business continuity.
- Collaborate with clients to deliver comprehensive IT solutions that meet their objectives.
- Partner with teams to schedule test cycles and deployments, ensuring minimal impact on business operations.
- Monitor system integration, ensuring efficient operation and high service quality.
- Analyze service performance and trends to identify areas for improvement.
- Manage vendor relationships and ensure effective communication and issue resolution.
- Advocate for operational improvements to enhance organizational value.
- Lead a team, providing technical guidance and fostering a collaborative environment.
**Experience & Education Requirements:**
- Undergraduate degree or Technical Certificate; Graduate degree preferred.
- 10+ years of relevant experience.
- ITIL certification preferred.
- Technical expertise in one or more technologies including Pega, Azure, SAS, Mainframe, Webservices, API, Databases, etc.
- Strong understanding of SDLC methodologies, including Agile and Waterfall.
- Proficient in IT Service Management (ITSM), including Incident, Problem, and Change Management.
- Experience with cloud infrastructure and monitoring tools.
- Strong interpersonal communication skills and problem-solving abilities.
**What We Offer:**
TD is committed to professional development and offers a Total Rewards package that includes competitive salary, variable compensation, health and well-being benefits, retirement programs, and more. We support our colleagues' financial, physical, and mental well-being goals.
**Additional Information:**
We are dedicated to providing an inclusive work environment. If you require accommodations during the application process, please let us know.
We look forward to your application!