**Manager of Payment Systems and Processing**

**Who We Are**
Newfold Digital is a leading web technology company serving millions of customers globally through a robust portfolio of brands. We help customers of all sizes build a digital presence that delivers results through our extensive product offerings and personalized support.

**Position Overview**
The Manager of Payment Systems and Processing will lead and oversee the end-to-end operations of the organization's payment systems. This role requires a strategic thinker with a deep understanding of payment technologies, transaction processing, compliance, and risk management.

**Key Responsibilities**

*Leadership & Strategy*
- Develop and execute strategies for optimizing payment processing systems and workflows.
- Lead a team of payment processing specialists, providing coaching, guidance, and performance management.
- Stay informed on industry trends, technologies, and regulatory changes to drive continuous improvement.

*Payment System Management*
- Oversee the implementation, operation, and maintenance of payment processing systems.
- Collaborate with IT, finance, and product teams to integrate payment solutions with organizational platforms.
- Identify and resolve issues in payment workflows to minimize downtime and transaction errors.
- Ensure chargeback dispute rates are within guidelines.

*Compliance & Risk Management*
- Ensure all payment processing activities comply with relevant regulations, such as PCI DSS, AML, and other industry standards.
- Develop and enforce risk mitigation strategies, fraud detection measures, and security protocols.

*Vendor & Partner Relations*
- Manage relationships with payment processors, banks, and other financial partners.
- Negotiate contracts and service agreements to achieve cost efficiency and superior service levels.

*Performance Monitoring & Reporting*
- Establish KPIs and metrics to evaluate system performance and team effectiveness.
- Prepare and present detailed reports on payment processing trends, issues, and opportunities.

*Customer Experience*
- Work closely with customer support teams to address payment-related inquiries or issues.
- Ensure that payment systems support a seamless and user-friendly customer experience.

**Qualifications**

*Education*
- Bachelor’s degree in Finance, Business, Information Systems, or a related field (Master’s preferred).

*Experience*
- Minimum of 5–7 years in payment systems, transaction processing, or a related role.
- Proven experience in a managerial or leadership position.

*Skills*
- Strong understanding of payment processing technologies and platforms.
- Knowledge of regulatory requirements (PCI DSS, AML, etc.).
- Exceptional problem-solving, analytical, and decision-making abilities.
- Excellent communication and interpersonal skills.

*Preferred Qualifications*
- Experience with payment gateways, merchant accounts, or fintech solutions.
- Familiarity with emerging payment methods like cryptocurrencies, mobile wallets, or instant payments.

**Work Environment**
This is a fully remote position.

**Compensation**
The target compensation range for this position is $105,000 to $140,000 annually. Individual salaries are determined by various factors, including qualifications, skills, education, and experience.

**Why You’ll Love Us**
We provide flexible work environments and celebrate a culture of diversity and inclusion. We offer excellent health insurance options, a generous vacation policy, and opportunities for professional development and career growth.

**Join Our Team!**
Unfold new possibilities with #teamnewfold.