**Job Title: Platform Support Manager**

**Job Description:**

We are seeking a dedicated Platform Support Manager to prioritize and support our customer-facing and internal platforms. This role involves tracking and maintaining platform health scores and adoption rates, as well as managing platform stability, security, and innovation.

**Key Responsibilities:**

- Manage platform health, accessibility, scalability, and security.
- Coordinate activities among technology, design, security, and marketing teams to develop platform strategies and roadmaps.
- Maintain relationships with vendors for support, compliance, and license tracking.
- Collaborate with stakeholders to understand the platform vision and deliver on the roadmap.
- Document business rules, functional specifications, and process flows.
- Analyze platform data to implement optimizations.
- Prioritize work for components used by customers and end-users.
- Ensure compliance with service agreements and standards.
- Oversee technical requirements such as APIs with a focus on security and resilience.
- Foster a culture aligned with BMO's purpose, values, and strategy while promoting diversity and inclusion.
- Set inspirational goals and ensure accountability for follow-through.
- Build interdependent teams that collaborate across functional groups.
- Attract, retain, and support the career development of top talent.
- Manage team performance through coaching and recognition.

**Qualifications:**

- 15+ years of relevant experience, including 5 years in managing a support team.
- Experience overseeing both onshore and offshore teams.
- Knowledge of application and user provisioning processes.
- Familiarity with Service Now, IVR, Power BI, and MS Office components.
- Strong skills in test-driven development, DevOps, data collection, and cloud computing.
- Excellent verbal and written communication skills.
- Proven analytical and problem-solving abilities.
- Ability to manage ambiguity and make data-driven decisions.

**Salary:** $92,400.00 - $171,600.00 (Salaried)

BMO Financial Group offers a comprehensive total compensation package, which may include performance-based incentives, discretionary bonuses, and various benefits such as health insurance, tuition reimbursement, and retirement plans.

**About Us:**

At BMO, we are driven by a shared Purpose: to create lasting, positive change for our customers, communities, and employees. We value collaboration, innovation, and respect in every interaction. Join us in making an impact from day one.

BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request for candidates participating in the selection process.

For more information, visit [BMO Careers](https://jobs.bmo.com/global/en/Total-Rewards).