**Job Title:** Program Manager, Amazon Learn
**Company:** Amazon Development Centre Canada ULC

**Description:**
We are the People Experience Foundation (PXF) organization, committed to building the employee experiences and distributed web services that support Amazon employees every day by teaching and reinforcing our unique Day 1 culture. Our mission is powered by technology solutions using data, machine learning, and smart automation to enable Amazonians to take action, guide them through processes, and self-serve, allowing them to focus more on delivering for customers.

PXF Learn is revolutionizing the way Amazonians locate and complete training to upskill or meet compliance. If you are excited about being a key leader in inventing and shaping the future of learning for Amazonians, we would like to hear from you. We are looking for an experienced Program Manager to join our team and help drive key programs for Amazon Learn.

**Key Responsibilities:**
- Lead large, complex programs serving diverse customer populations.
- Develop change management communications and effective training for internal stakeholders and system users.
- Support multiple customer sets by leading voice of the customer mechanisms and customer interactions.
- Collaborate with product and tech teams on key feature rollouts.
- Communicate status, risks, and changes of program milestones to a large user population and senior business leaders.
- Identify opportunities for innovation to continuously improve organizational efficiency.
- Manage multiple internal and external, cross-functional, and globally distributed stakeholders.

**Basic Qualifications:**
- 5+ years of program or project management experience.
- Experience using data and metrics to drive improvements.
- Proven ability to own program strategy, end-to-end delivery, and communicate results to senior leadership.
- Bachelor's degree.

**Preferred Qualifications:**
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.

**Diversity and Inclusion:**
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you require a workplace accommodation or adjustment during the application and hiring process, please visit [Amazon Accommodations](https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

**Job ID:** A2859744