**Job Summary**

**Position: Senior Support Analyst - Institutional Client Reporting Support Services**

**Location:** RBC CENTRE, 155 WELLINGTON ST W, TORONTO, Canada
**Employment Type:** Full-time
**Work hours/week:** 37.5
**Job Type:** Regular
**Pay Type:** Salaried
**Posted Date:** 2024-12-20
**Application Deadline:** 2025-01-03

**What is the opportunity?**
You will play a significant role focused on platform application support in client operations.

**What will you do?**
- Act as an intermediary between IT and Business Units.
- Provide platform application support for Gplus (Custody and Benefit Payments, Portfolio Accounting) and Trust/PCR Systems.
- Investigate and resolve all inquiries from business units including AIS, Derivative, Pooled Fund, Shadow Team, Client Services and Reporting, and Benefit Payments Team.
- Support the Gplus/Trust/PCR Client Reporting Teams on outages, ensuring effective communication and resolution.
- Determine needs and suggest improvements in procedures, processes, or systems.
- Review and execute processes to reduce operational risk and ensure efficient processing.
- Deliver quality service by promptly responding to requests related to Gplus Custody and Benefit Payments systems.
- Support other Analysts during high volume periods and participate in special system projects.
- Communicate and escalate issues to Management, and submit change requests to T&O for system-related changes.

**What do you need to succeed?**
**Must-have:**
- 5+ years of experience in the financial industry, managing financial and regulatory reporting for clients.
- Strong understanding of Institutional Client statutory and financial reporting requirements.
- Exceptional written and verbal communication and presentation skills.
- University Degree in Business, Finance, or Commerce.
- Intermediate Excel skills and VBA Macro skills.
- Strong problem-solving skills and analytical approach.

**Nice-to-have:**
- Industry-related courses/designations.
- Data Analytics experience, comfortable working with large data sets.

**What’s in it for you?**
- Excellent exposure to communicate with various business partners and stakeholders.
- Opportunity to obtain hands-on experience throughout your role.
- Work with a close-knit, supportive, and dynamic group.
- Collaborate with other business segments within the bank.
- Excellent career development and progression opportunities.
- A comprehensive Total Rewards Program including bonuses and flexible benefits.
- Competitive compensation.

**Job Skills:**
Active Learning, Adaptability, Analytical Thinking, Critical Thinking, Decision Making, Process Improvements.

**Inclusion and Equal Opportunity Employment**
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace. We strive to provide an accessible candidate experience for prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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