**Why Nasdaq**
At Nasdaq, we are committed to creating open and transparent markets that provide access to opportunities for all. Our culture emphasizes career growth, inclusive practices, and recognition of diverse perspectives. As a global tech leader, we leverage technology to enhance collaboration, centralize data, and foster market intelligence, striving for a diverse and inclusive workforce.

**What We Offer**
Our Client Services Management practice focuses on delivering exceptional service, aiming to elevate customer satisfaction and distinguishing our products and services. We are looking for a dynamic **Service Delivery Manager** to join our high-performing customer success management team. This role offers an autonomous, fast-paced work environment where your results and initiatives will be recognized. We provide a competitive salary package, private health insurance, an employee stock purchase plan, equity grants, and more.

**What You Will Do**
- Lead a customer support team as the main point of contact for a large US-based Marketplace Technology client.
- Coordinate services with Nasdaq FinTech and partner with customers to align strategies, address issues, and mitigate risks.
- Collaborate with Account Management, Sales, Product Management, and Product Engineering to proactively manage customer relationships.
- Conduct business reviews and executive meetings to track projects, explore sales opportunities, and manage escalations.
- Achieve measurable improvements in customer satisfaction.
- Understand customer goals and determine how Nasdaq can assist in meeting these objectives.
- Build strong relationships with stakeholders to achieve desired outcomes.
- Identify upsell opportunities and drive cross-functional adoption growth.
- Seek continuous improvements in Customer Success team offerings.

**What We Expect**
- Academic degree in Engineering or equivalent work experience.
- At least 8 years of experience in Client Success, product management, project management, or similar roles.
- Proven ability to manage high-demand customers in the financial sector.
- Hands-on experience with UNIX/Linux or a programming language.
- Strong leadership skills with a track record of managing projects from inception to completion.
- Ability to effectively engage with stakeholders at all levels.
- Deep understanding of software development life cycles.
- Strong analytical and problem-solving skills.
- Knowledge of capital markets and financial systems.
- Experience with Customer Success tools such as Salesforce, Confluence, JIRA, PowerBI.
- Excellent presentation and communication skills.

**What Would Be Helpful**
- Expertise in Agile principles and experience facilitating Scrum events.

**Does It Sound Like You?**
If your skills and experience align with this role, please click the “Apply” link to submit your application. For more information about our innovative business and inclusive culture, visit our website and social media channels. This is a permanent, full-time role; candidates must have full working rights in Australia.

**Come as You Are**
Nasdaq is an equal opportunity employer. We encourage applications from candidates regardless of age, color, disability, national origin, race, religion, gender, sexual orientation, gender identity, veteran status, or any other status protected by law. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the application process and to perform essential job functions. Contact us to request an accommodation.