**Job Title: ServiceNow ITOM Architect**

**Location:** Multiple cities in Canada and the United Kingdom

**Company:** Deloitte Global

**Overview:**
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives, delivering strategic programs and services that unite our organization.

**Work You'll Do:**
As the ServiceNow ITOM Architect, you will design, architect, and innovate ITOM solutions alongside a cross-functional team responsible for processes and execution of IT Operations within Deloitte Technology.

**Specific Responsibilities Include:**
- Designing, architecting, and innovating in IT Operations Management areas such as Observability, Event Management, Cloud Discovery, Service Mapping, Cloud Technologies, and the ServiceNow Common Data Services Model (CSDM).
- Crafting guiding principles and standards for the organization and implementing them in real time for Operations teams.
- Collaborating with diverse teams across the organization to gain exposure and contribute to various projects.
- Promoting data-driven and machine learning capabilities to enhance service operations using modern architectural principles.
- Integrating leading-edge monitoring solutions into a common workflow engine to automate remediation and self-healing techniques.

**The Team:**
Deloitte Technology operates at the forefront of technology development and processes to support and protect Deloitte globally. In this environment, we focus on "what can be," facilitating connections with clients, communities, and each other in innovative ways.

**Qualifications:**
- 5-7 years of experience designing and developing enterprise-grade IT Operations Management solutions, with at least 2 years on the ServiceNow platform.
- Experience with data governance and automation applied to complex hybrid cloud and on-premise solutions.
- Excellent verbal and written communication skills for diverse stakeholder levels.
- Proven ability to work with customer-focused, fast-paced Process and Delivery teams.
- Strong influencing skills with a focus on business outcomes and managing ambiguity.
- Flexible work style; hours and remote presence may be required to interact globally.
- Thorough understanding of Event Management processes and best practices.
- Ability to design solutions to enhance visibility to anomalies and reduce noise through effective correlation.
- Prior experience recommending ITOM principles that align with ITSM and ITIL processes.
- Experience in a professional services environment is preferred.
- ServiceNow Certified Implementation Specialist, ITIL, and/or Agile certification preferred.
- Commitment to providing exceptional customer experiences in interpreting operational data.

**Application Instructions:**
Please submit your application detailing your qualifications and experience. We look forward to your contribution to our team.