**Job Title: Technical Writer**

**Job Description:**

We are searching for an experienced Technical Writer to join our team and enhance our client-focused services. The ideal candidate will have proven success in a highly technical field, such as IT support, computer science, or engineering. Key attributes for this role include the ability to evaluate and analyze complex information and a natural desire to help people understand it.

**Objectives of this Role:**

- Develop comprehensive documentation that meets organizational standards.
- Gain a deep understanding of products and services, and translate complex information into clear, engaging content.
- Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
- Create user manuals and other documents necessary to explain product or service functionality.
- Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications.
- Evaluate current content and develop innovative methods for improvement.
- Prepare instruction manuals, how-to guides, journal articles, and other supporting documents for effective communication of complex technical information.

**Responsibilities:**

- Research, outline, write, and edit content, collaborating closely with various departments to understand project requirements.
- Edit documentation for clarity while preserving essential information.
- Conduct research on specified topics.
- Interview professionals and subject matter experts to deepen topic understanding.
- Organize and write procedure manuals, technical specifications, and process documentation based on gathered information.
- Work with development and support leads to identify documentation repositories and manage compilation and centralized storage of documentation.
- Research, create, and maintain information architecture templates that adhere to organizational standards.
- Identify areas for improvement and develop gap analysis with leadership.

**Required Skills and Qualifications:**

- Two or more years of experience as a technical writer.
- Proven ability to quickly learn and understand complex subject matter.
- Experience in writing documentation and procedure manuals for various audiences.
- Superb written communication skills with a keen eye for detail.
- Experience collaborating with engineers to enhance user experience and develop visuals for technical support content.
- Ability to manage multiple projects simultaneously.

**Preferred Skills and Qualifications:**

- Bachelor's degree (or equivalent) in Information Technology or Computer Science.
- Knowledge or experience in journalism or communications.
- Previous IT support experience for computers, smart devices, and Windows administration.
- Professional IT certifications (e.g., ITIL, CompTIA) are advantageous.
- Proficient analytical skills, project management capabilities, and general computer literacy.

**Application Instructions:**

Interested candidates are encouraged to apply with their resume and a cover letter outlining their experience and qualifications related to this position.